Average Score (219 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

219 Ratings

4.7 Average

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  • Janetta J.06-21-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    They worker their when above and be Beyond.

  • Taylor M.06-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    I was actually late to my appointment on a Saturday and I was still seen and my car serviced in no time. The man was very nice and helpful with my issue and future service.

  • Benny W.06-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    I chose 4☆ because when I picked up my car, the wheel that they put a new tire on had a chip in the black powder cote (passenger side rear tire). I had to drive back to the service center to show the chip to Joe Nance. I was told that he would pass it on to shop manager, Dillon on Monday 06, 2025. I have yet to hear from anyone.

  • Summer A.06-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Waited a week to hear anything about my vehicle and failed to reach service department multiple times, diagnosis was verified but the price to fix the issue was insane and made zero sense, saved 8 grand buying my own parts and installing them at another shop.

  • Valerie M.06-17-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Quick, thorough and professional

  • Gene S.06-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Ronald F.06-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Did what they were supposed to.

  • Tim L.06-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Joe Nance in service was the primary reason. He kept in touch and informed me throughout the process.

  • Stanley W.06-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Professional and knowledgeable

  • David S.06-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2023