TYPE:ServiceMODEL:TiguanYEAR:2023
They were all very helpful when I was stressed and had no clue what to do.
Average Score (219 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
Well I need service for my car everything was good but I think they need more mechanic because I have to wait for four the first time I when to get service
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2023
My overall experience on my appointment day was great
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2022
Excellent customer service!
TYPE:ServiceMODEL:AtlasYEAR:2019
First, the people were great and provided top tier service. Very friendly and the service we needed was completed to our satisfaction. My complaint is that what was a 5 hour repair took 3 days. The vehicle sat for 2 days and was started on the 3rd. This was a significant inconvenience being down a vehicle with a family of 4 that has varying schedules. Josh was kind enough to offer a rental for the 3rd day. What’s the purpose of scheduling a service appointment when you accept a vehicle with a 2 day backlog? I would have rather been told to bring the car back in 2 days OR someone contact me ahead of time to reschedule. This was a basic warranty repair and recall repair, so not a critical issue that needed immediate attention. Again, the people were all great but the system needs to operate better. This leads to angry customers and service providers who have to deal with them unnecessarily. Hope this feedback helps!
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
Good service