Average Score (219 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

219 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Audrey J.04-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Very helpful

  • Audrey N.04-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Wanda K.04-19-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Everyone was kind and knowledgeable. Service department kept me up to date while I was waiting. Although the wait was very long.

  • Shirley B.04-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service was great and done in a timely manner

  • Jose L.04-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Kevin S.04-15-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Great customer service. Timely service. Polite staff.

  • April L.04-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Jonetta F.04-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Appointment was scheduled within 24 hours after calling. I also received a courtesy ride from work to pick up my vehicle which was absolutely awesome. Once I got there, car was ready for pickup and the transition was smooth. Great customer service from the entire department.

  • April B.04-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Joe was super helpful and made sure I was taken care of

  • Patricia J.04-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    5 stars! Excellent!